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FREQUENTLY ASKED QUESTIONS

How do I know you are the right agency for me and my business?

In short – you don’t until you get to know us…

Have you looked at our case studies and team?

Can you gain from our knowledge?

We enjoy what we do and believe you must get on with the people you choose to work with. Give us a call or email and set-up a no obligation meeting to see if we are the right people to deliver your project.

Why should I work with you?

We don’t design for design sake, we deliver creative design projects that work for you, meet your brief and align with your business goals.

Creativity is what we do and we’re good at it.

You can again from our knowledge and expertise, we are a team of creatives that have a vast amount of experience between us – we struggle to name an industry sector one of us haven’t worked for at one stage in our career.

You speak directly to the creatives.

We get your approval at every stage of the project.

We quote a job and stick to it, no hidden fees.

What do you do in house?

Creative Design - solutions that help sell business/services/products.

Brand - we help form / enhance brand image, to place brands firmly in the mind of the target audience.

Websites - design & development of fresh dynamic sites that will appeal to our client’s customers and automatically scale to work on multiple devices such as; desktop, laptops and mobiles phones.

Database Set-up & Management

Social Media Campaigns

E-Shot Campaigns and Process Set-up / Management

Print Purchasing – subject to brief and our clients preferred way of working.

Events

Video; story board, art and production direction.

What do you out source?

From time to time we work with trusted partners to provide additional support / services such as; PR, Social Media (content & conversation), photography, animation, print, video editing and production, to help meet our client’s requirements and goals.

What’s included in your costs?

There are no hidden costs, we quote a job, you approve the cost and we stick to it. (Should the brief change we re-cost the project and you approve costs before we progress with any changes to the brief.)

It’s probably easier to tell you what we don’t charge for:

We don’t charge for coming to meetings and our time in meetings – unless agree in advance / subject to requirements.

We don’t charge for sending your files to your printers or other members of your organisation.

We don’t charge for the desk research we carry out to gain a better understanding or your; business, market, audience but we do share our findings with you.

We don’t charge management fees unless you have specified ongoing management requirements at briefing stage.

Do you buy print?

We can buy print for you but we’re not precious…

If you have your own suppliers, then we are happy to supply the artwork and you purchase your own print.

Yes, we do buy print on behalf of our clients.

All print costs are provided at cost, we manage the process and deal with the supplier on your behalf, the supplier invoices us and we add a 15% mark-up to our print & delivery invoice to you.

How much do you charge?

We don’t charge by the hour, each job is different, and every project is subject to your requirements.

We quote on a project by project basis.

Sorry we can’t give you a cost now, but it doesn’t take us long to quote a job once we have established your needs, goals and objectives. Give us a call so we can gain a better understanding of your requirements or send us your brief, we’d be happy to provide you with a no obligation quote or to meet for coffee.

I have a - retained agency, or, we have our own in-house team – they are a bit busy, can you help out?

Yes. We respect existing relationships and are happy to help out / support an existing team when needed.

Do you partner with industry specific specialists?

Yes.  We have trusted partners we work with to provide additional support to meet our client’s requirements for; Social Media (implementation, content, conversation), PR, Photography, Animation, Print, Motion Graphics Video Editing and Production.

We are the creative partner for ‘other’ agencies. We develop one off creative design and web projects for their clients, they manage the project we have no contact with their client unless we are asked to communicate as part of the project or if the ‘other’ agency invites us to a meeting or conference call.

What are your Terms & Conditions?

We would require 50% of the costs up front. The balance will be involved when work is completed – terms 30 days. All costs are provided ex. VAT, expenses, couriers, travel and E&OE.

Outline costs are based on all content, photography, images, texts, facts and figures being supplied by you (the Client). If required, an additional costing would be provided for photography and copywriting.

Costs include all work outlined in your proposal/quote except where otherwise indicated. Changes to the requirement and agreed approach may result in additional work that would be quoted in additional to the agreed costs.

Please note that for all items final responsibility for proofing text and imagery lies with you (the Client).

Proofs will require checking, sign off by you (the Client) and dating prior to the files being uploaded/ posted live.

How do I send you large Files?

If you’ve got a file that’s over 5MB, then we’d suggested you send it via wetransfer or Mailbigfile. You can send up to 2GB, it’s free to use and no need to register or set-up an account. If you have any issues give us a call in the office or email us for help.

Have we answered your question?

If you have a question for us or you’re just not sure where to start with a project, drop Natalie a quick email and she’ll be in touch with you.